Personal Shopper

We offer a lifesaving personal shopping service to help you find the perfect pearls for you or that lucky someone.

For advice, placing an order or just to chat about pearls, call us on 01983 740352.

Bespoke, Upcycling and Sizing

Having a bespoke piece made to your individual requirements is a thoroughly rewarding experience which results in the most personal jewellery that you will treasure forever.

Our design studio are on hand to help with sourcing, designing and creating you perfect pearl jewellery and can cater to pretty much any budget. So please do drop us a line to learn more about our complimentary consultation process.

One of the most wonderful things about pearl strings is that they’re completely flexible and can be split into bracelets and earrings. This lets you keep wearing your jewellery when fashions change or you want to take more enjoyment from a cherished family heirloom.

Call our design studio on 01983 740352 for more information.

Delivery

Our UK courier service costs £5.50.

  • Orders placed on weekdays before 2pm will arrive the following working day.
  • Orders placed after 2pm on weekdays will be dispatched the following working day to arrive the day after, and orders placed on weekends will be dispatched the following working day to arrive the day after.
  • Orders to the Channel Islands, Scottish Highlands, Isle of Man, Northern Ireland and Scilly Isles will take 3 working days to arrive.

Our international courier service costs £10.

  • International orders will take 5-7 working days to arrive.

Any queries regarding our delivery service please do give us a call on 01983 740 352 or email info@iowpearl.co.uk.

Warranty

Each piece of Isle of Wight Pearl jewellery is lovingly hand-crafted using the finest materials and fully guaranteed for one year from the date of purchase subject to the normal conditions of wear and tear.

Pearls do require a little looking after, you can learn how in our Pearl Care section.

Returns & Exchanges

It can be difficult to be absolutely sure when shopping online, which is why we operate an ‘if you don’t love it, send it back’ policy. This means that you can return any item for a full refund.

Refunds and exchanges must be made within 30 days of purchase by emailing us at info@iowpearl.co.uk or calling 01983 740 352.

We request that all goods being returned from within the UK are returned within 7 days of contacting us. International returns should be shipped within 7 days.

Returns received outside this timeframe will be accepted at the discretion of Isle of Wight Pearl.

Isle of Wight Pearl will not accept returns for any items that have been worn or show any signs of wear and tear. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

In the event of failure to return any items to us within the time frame stated, we reserve the right to charge any costs of recovery of the goods.

Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Bespoke items cannot be exchanged or returned.

Refunds will be made within 30 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.

Gift Returns & Exchanges

If you have received an item from Isle of Wight Pearl as a gift or you would like to exchange your purchase for a different item, you are welcome to return it for an exchange. Please email us at info@iowpearl.co.uk or call 01983 740 352 to arrange the exchange.

Exchanged items will be dispatched after the returned goods have been received and checked. However, if you see something that you’d like straight away, please do order it over the phone or online and we will refund your original item once we have received it.

If an item isn’t returned to us within 30 days, we reserve the right to charge any costs of recovery of the goods.