Personal Shopper

We offer a lifesaving personal shopping service to help you find the perfect pearls for you or that lucky someone.

For advice, placing an order or just to chat about pearls, call us on 01983 740352.

Bespoke, Upcycling and Sizing

Having a bespoke piece made to your individual requirements is a thoroughly rewarding experience which results in the most personal jewellery that you will treasure forever.

Our design studio are on hand to help with sourcing, designing and creating you perfect pearl jewellery and can cater to pretty much any budget. So please do drop us a line to learn more about our complimentary consultation process.

One of the most wonderful things about pearl strings is that they’re completely flexible and can be split into bracelets and earrings. This lets you keep wearing your jewellery when fashions change or you want to take more enjoyment from a cherished family heirloom.

Call our design studio on 01983 740352 for more information.

Delivery

Our UK courier service costs £5.50.

  • Orders placed on weekdays before 2pm will arrive the following working day.
  • Orders placed after 2pm on weekdays will be dispatched the following working day to arrive the day after, and orders placed on weekends will be dispatched the following working day to arrive the day after.
  • Orders to the Channel Islands, Scottish Highlands, Isle of Man, Northern Ireland and Scilly Isles will take 3 working days to arrive.

Our international courier service costs £10.

  • International orders will take 5-7 working days to arrive.

Any queries regarding our delivery service please do give us a call on 01983 740 352 or email info@iowpearl.co.uk.

Two Year Warranty

Your Isle of Wight Pearl jewellery is lovingly hand-crafted using the finest materials and is covered by a two year warranty, subject to valid proof of purchase and normal conditions of wear and tear.

If your jewellery needs repair within two years from the date of purchase, please follow the returns procedure outlined in the Returns Procedure section below.

Our jewellery can last for generations, but must be looked after properly; for more information on how to keep your pearls looking their best view our Pearl Care section.

Returns Procedure

If you decide not to keep an item ordered online or by phone, you can return it for a refund or exchange within 14 days of purchase.

We will be happy to refund jewellery which may have broken, up to 30 days after purchase. Beyond that time our warranty will cover a repair or replacement up to 2 years after purchase. Refunds, repairs or replacements are all subject to a manufacturing fault only and/or normal conditions of wear and tear.

Returns can be made in Isle of Wight Pearl stores or by post. Postal returns need a Return Authorisation (RA) number, email us at info@iowpearl.co.uk or call 01983 740 352 to get your RA number. Please note that all returns should be made via a trackable postal service with the appropriate insurance level for the value of the jewellery. Returns sent to us by post cannot be accepted without this RA number.

We request that all goods are returned within 14 days of issuing your RA number. Returns received outside this timeframe will be accepted at the discretion of Isle of Wight Pearl.

Isle of Wight Pearl will not accept returns for any items that have been worn or show any signs of wear and tear. Please ensure the item you are returning is in perfect condition in its original packaging, including tags.

Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Refunds will be made within 14 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.

To exchange an item email us at info@iowpearl.co.uk, call 01983 740 352 or visit Isle of Wight Pearl stores to arrange the exchange.

Exchanged items will be dispatched after the returned goods have been received and checked. However, if you see something that you’d like straight away, please do order it over the phone or online and we will refund your original item once we have received it.

What do we mean by wear and tear

This is the results of life we can see on jewellery. Many activities can cause wear and tear, such as handwashing while wearing jewellery, or rifling through handbags. Scratches on the metal, stones becoming loose or falling out, the dulling or breaking-off of pearls are some examples.

Being mindful of when you wear your jewellery is a part of looking after it.

Not looking after jewellery would include wearing it during sport, gardening, or DIY. These activities result in damage which we regard as beyond ‘normal wear and tear’.

In addition to these, pearls should not have perfume sprayed on them, sometimes people send back strings to be re-strung and we can smell perfume. This would void the guarantee.

Silver tarnish
Silver tarnish is a normal process associated with that metal. We use rhodium plating to prevent tarnishing of the jewellery and to maximise the rhodium plating life, we recommend that you do not polish or use jewellery cleaner until the tarnish appears. We further recommend that you do not swim or bathe in your silver jewellery, and avoid using perfumes and body lotions while wearing the piece.

Try hard not to scratch or damage the surface by being mindful of what you do while wearing your jewellery.

What to do if your silver tarnishes
Return to any Isle of Wight Pearl store for a complimentary clean with a silver polish cloth.

Our Promise

First re-string free

Your first re-string is free. You pay for postage to us, and we’ll pay to return the re-strung item to you at a UK address.

Lost an earring?

If you lose an earring, we’ll give you 50% off a new pair of earrings (only valid on silver and current lines. Discontinued/gold lines will be considered on a case by case basis). We also have a matching service, where we source ‘special matches’ on a case-by-case basis and subject to the specific pearl shapes being available.

You pay for postage to us, and we’ll pay return postage to you at a UK address.

Lost an earring back?

We can replace lost earring backs with excellent quality sterling silver ‘trumpets’. These are available for £7.50 a pair.